Bring the invoice, observed payment and its application together. Operators can see what is settled, what remains due and whether the next step is a reminder, a review or resolution of a genuine exception.
Partial payment · follow up
A payment is an observed financial fact; a payment allocation explains how that amount is allocated to an invoice or other obligation. Keeping those concepts separate supports partial payments, multiple allocations and remaining-balance reasoning.
Extensions can bring provider payment evidence into the flow, while the canonical payment and reconciliation model stays stable for downstream processes.
One €3,500 bank transfer arrives for the buyer.
Ormuz matches the transfer and a €500 credit note to two €2,000 invoices.
Both invoices are settled and the transfer is fully allocated, with no follow-up needed.
€3,500 allocated · €0 dueOrmuz coordinates these boundaries rather than erasing them.
The marketplace currently includes SMTP and Twilio for notifications, Maileva for postal mail and AR24 for registered communications. A process can escalate channels deliberately rather than embedding communication logic in the invoice system.
A real “Payment reminder” process template is distributed in the repository. It uses an SMTP configuration and is a starting point to review and customise — not proof that every collection strategy is already packaged as a template.
A failed collection action may mean missing data, a provider error, a partial settlement or a genuine commercial dispute. The process can distinguish those states and route the next action accordingly.
Handle a dispute as a distinct step: gather the supporting information, request a review and resume collection according to the outcome.
Choose the measures that matter to your operation and compare them before and during your pilot.
Measure how much observed money still lacks a clear application to an obligation.
Track how long partial payments, mismatches and disputes stay unresolved.
Measure which collection actions still require operator intervention.